D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Supervisor for their Warranty Department. The right candidate will assist the Customer Service Manager with the supervision of the Customer Service Department and its staff.

Essential Duties and Responsibilities

Assist in supervising the Customer Service StaffMeet with homeowners and/or subcontractors to resolve warranty disputesMay assist in designing and implementing improved processes, operational policies, procedures, and Homeowner ManualMay recommend changes to products or services to fulfill customer needsInvolvement with training, communication and development of all service personnelReceive and confirm receipt of homeowners' requestsMake initial contact with homeowners and schedule inspection appointmentsEvaluate homeowner's repair issues to determine if they are warrantable items. Communicate effectively if they are not warrantable itemsSchedule and manage required repairsDevelop and maintain good rapport with contractors and ensure quality workDeal with the customer and subcontractors on a daily basis to assure that the customer's concerns are addressed in a timely and professional mannerPerform minor repairs at timesReview and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Techs for working each claimMonitor, maintain and enforce all budgetsReview and approve all warranty department invoicesConstantly work towards lowering average completion time for requests and service satisfaction for homeownersGenerate reports to manage the current number of outstanding and completed warranty service requests per community per Customer Service TechTrack warranty expenditures per home, per superintendent per quarterMonitor all Customer Satisfaction Surveys and constantly strive to improve those resultsMaintain subcontractor contact lists for all communities especially for use by homeowners

Supervisory Responsibilities

May directly supervise one or more employee in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Supervisor for their Warranty Department. The right candidate will assist the Customer Service Manager with the supervision of the Customer Service Department and its staff.

Essential Duties and Responsibilities

Assist in supervising the Customer Service StaffMeet with homeowners and/or subcontractors to resolve warranty disputesMay assist in designing and implementing improved processes, operational policies, procedures, and Homeowner ManualMay recommend changes to products or services to fulfill customer needsInvolvement with training, communication and development of all service personnelReceive and confirm receipt of homeowners' requestsMake initial contact with homeowners and schedule inspection appointmentsEvaluate homeowner's repair issues to determine if they are warrantable items. Communicate effectively if they are not warrantable itemsSchedule and manage required repairsDevelop and maintain good rapport with contractors and ensure quality workDeal with the customer and subcontractors on a daily basis to assure that the customer's concerns are addressed in a timely and professional mannerPerform minor repairs at timesReview and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Techs for working each claimMonitor, maintain and enforce all budgetsReview and approve all warranty department invoicesConstantly work towards lowering average completion time for requests and service satisfaction for homeownersGenerate reports to manage the current number of outstanding and completed warranty service requests per community per Customer Service TechTrack warranty expenditures per home, per superintendent per quarterMonitor all Customer Satisfaction Surveys and constantly strive to improve those resultsMaintain subcontractor contact lists for all communities especially for use by homeowners

Supervisory Responsibilities

May directly supervise one or more employee in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; orthree to fiveyears related experience and/or training; or equivalent combination of education and experience.Must have a vehicle, a valid driver's license, and be willing to travel.

Come joina winning team with a Fortune 500 company We are growingfast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental. Build YOUR future with D.R. Horton, America's Builder.

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Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; orthree to fiveyears related experience and/or training; or equivalent combination of education and experience.Must have a vehicle, a valid driver's license, and be willing to travel.

Come joina winning team with a Fortune 500 company We are growingfast and arelooking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental. Build YOUR future with D.R. Horton, America's Builder.

Come follow our newest Open Jobs on Twitterand like us onFacebook