At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. 

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

Acting as a liaison between  sales / marketing / tender, GBS Order Management and CEE Commercial Operations teams in order to provide the highest standard of services to Czech customers. This covers all aspects of loan bookings, customer communication, disputes, service complaints, cooperation with logistics, warehouse and freight companies

How You'll Create Impact Supporting the order entry process by clarifying incomplete or low quality order dataManaging loanset in SAP from order entry through booking, invoicing and final reconciliation of setsCreating masterdata requests for new customers or changes of existing onesResolving disputes Managing service complaints received from customers – in SAP or another dedicated toolIssuing credit notes Performing internal controls on open orders, open invoices, FOC ordersManaging expired and near-to-expiry products in consignment and loanersWhat Makes You Stand Out Problem solving and decision makingEffective team working, customer Interaction and communication skillsPlanning, organizing and time managementSelf motivation and driveAbility to prioritize and plan own workload.Customer focused.Ability to mentor and motivate team members as requiredYour Background Computer literacy with experience using MS Office applications and SAPCustomer Services Experience Good communication skillsGood telephone mannerResolving of disputesFluent in CzechTravel Expectations

EOE/M/F/Vet/Disability