Customer Service Specialist/Business Care Partner – Box Hill/Hybrid

Make Your Mark. Shape Your Future.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make the World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, HUSTLER®, CUB CADET®, STANLEY® and BLACK & DECKER®

The Job: 
We have a 10-month Maternity Leave contract for a Customer Service Specialist/Business Care Partner to join our team. In this role you are responsible for ensuring that sales information and ordering expectations of Stanley Black & Decker’s customers are met. This role will be dealing directly with internal and external stakeholders with an overall focus on customer service excellence and order accuracy.

In this role, you will get to:  

Deal directly with technical and general enquiries via telephone, electronically or face to face if requiredKeep precise records of discussions and correspondenceOffer written information to dealers and customers, analysing situations to resolve their enquiriesProcess compensation and refunds

The Person: 
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?  In fact, you embrace it. 

You also will have:  

Previous experience in a phone-based customer service environmentA passion or building relationships with internal and external stakeholdersThe ability to liaise with a variety of different type of people of people including dealerships and customersExceptional communication and problem solving abilitiesThe ability to work on your own with minimal supervision and actively as part of a teamThe ability to work onsite at Box Hill office approximately 1 day a month.

What's in it for you? 

Discounts on Stanley Black & Decker tools and other partner programsAdditional leave: Annual Mental Health and Wellbeing Day1 day volunteer leave with Disaster Relief AustraliaAbility to join WHEREFIT (Gyms, activewear, food discounts among others)Access to LinkedIn Learning

And More:
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. 
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university. 
Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.