Job Description

Danfoss is a global leader in providing innovative and sustainable climate solutions that help reduce energy consumption and combat climate change. With a focus on digitalization and smart technologies, Danfoss is at the forefront of developing energy-efficient HVAC systems, refrigeration solutions, and heat pumps that contribute to a greener future.

As the Customer Service Specialist at Danfoss Climate Solutions, you will play a vital role in interacting with customers and forwarders through phone and email communication. You will be responsible for handling tickets in our CRM system and working in SAP. The main duties include communicating with customers and forwarders, as well as supporting the Sales Team with simple order-related tasks. This position is open to slightly experienced candidates with a background in Customer Service or junior candidates eager to learn and advance their career in a global corporate company.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

Provide effective, proactive, and professional service to our customers. Manage customer inquiries and supporting activities by telephone, email, SAP, Sales Force, and other mediums. Answer incoming calls, sort cases, coordinate queues, and follow up. Create orders in SAP, LCI, EDI. Follow up on open orders. Create customer master and materials in Sales Force and SAP. Maintain/update prices in Vendavo/SAP. Provide information to customers about distributors, partners, and service companies. Work within the larger Customer Service team to support colleagues locally and internationally where needed. With a high customer focus, identify and resolve issues proactively and help customers and colleagues efficiently manage requirements. Provide required documentation to customers. Apply Danfoss processes and procedures in daily work, be open to new ways of working, yet remain flexible to ensure the customer remains the focus. Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

Bachelor's degree in economics is preferred. SAP or Customer Service experience is preferred. Knowledge of other CRM systems, such as Salesforce.com, is a plus. Fluent in English and Bulgarian. You should have the ability to quickly understand customer inquiries and respond promptly. Effective communication skills, both verbal and written, are essential. Additionally, you should be flexible, possess good interpersonal skills, and be accustomed to working under pressure. Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus system Paid vacation Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.