What The Role Is

The Community Solar (CS) team is passionate about bringing communities together to support locally produced clean power and reduce electricity costs.  As a critical CS team member, the Customer Service Specialist will support the ongoing management of our customer base.  This role will lead critical activities related to Customer Retention, Escalations, and Commercial Customer Success, as well as provide overall support to the Customer Operations team in all customer-facing responsibilities.

If you don’t meet 100% of the above qualifications but see yourself contributing, please submit your resume.

What You'll Be Doing Lead customer-facing retention outreach, including monthly campaigns. Monitor Tier I retention cases to ensure process adherence. Identify opportunities to reduce cancellations and improve customer experience. Review customer cancellation Cases to identify trends and propose areas for improvement. Report on retention metrics weekly to track performance. Support critical activities for all Commercial segments, including Accounts Receivable process. Assist with ongoing management and provide high-quality floor support for the Tier II team. Provide additional support for Manager and all Customer Support functions, as needed. What You'll Bring High school diploma or GED required. 5+ years’ experience working in a customer-facing Customer Support role. 5+ years’ experience with Salesforce and a Call Center telecom platform (Ring Central or similar) is required. Experience with Customer Retention and Customer Success processes. Experience working with senior decision-makers, and delivering results in collaborative team environments. Ability to manage simultaneous projects/work streams, set priorities, meet deadlines, and exercise independent judgment.

Clearway will not sponsor nonimmigrant visas for this position (H-1B, TN, E-3, etc.).

#LIHybrid