Amazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Program Specialist to join our Middle East Customer Service team, who will play a key supporting role to improve Delivery Experience (DX) and reduce customer effort.

The Program Specialist will be a key member of the DX team and will engage with stakeholders on a regular basis to help us achieve our goals.

The successful candidate will be based at Cairo (Egypt) office.

Key job responsibilities
- Identify Delivery Experience improvement opportunities and work end to end till fix.
- Deep dives and completes root cause analysis of delivery outliers and trends and drives resolution of issues to closure.
- Able to balance dive deep and insights generation skills to drive structural fix.
- Able to influence stakeholders without authority to drive changes programmatically.
- Report DX project metrics, status updates and track own goals.
- Drives voice of the customer mechanisms to surface and address customer pain points on a continuous basis.

We are open to hiring candidates to work out of one of the following locations:

Cairo, EGY