Country Belgium City BRUSSELS Workplace location BRUSSELS-MULTI TOWER(BEL) Employer company TotalEnergies Marketing Belgium Domain Secretarial/Administrative Support Type of contract Fixed term position Duration of contract 1 Duration unit Years Experience Less than 3 years Candidate Profile Languages: English, French and Dutch.Relevant academic degree, bachelor or  master equivalent work experience.Knowledge of the eMobility market, Interest in energy transition and sustainability.Be part of a small team that is very close to the customer and that takes centre stage in our operations.Become owner of the customer relationship, steer and drive customer request towards successful implementation.Build long-term customer loyalty through quality and continuous improvement.Display attention to detail and an active process improvement mindset.Willingness & ability to operate in a fast changing environment.Ability to multitask while maintaining oversight and priorities.Team player who is eager to bring the team to the next level. Activities TENDERS:

* Provide assistance to the commercial team in preparation of tenders, gathering administrative documents and keeping them updated, helping the sales team to structure their offers, and follow-up the validation process on the BOSA e-procurement platform.  

* Provide assistance to delivery team in project setup and execution (information gathering, scheduling, order management, solution tuning, configuration details, service expansion, etc.).

* Setup of prospect and contract details in the back office (ERP) management tools. 

* Ensure creation of customer, vendor, Plant, MRN, Profit & Cost Center, PR & PO, AFE (investment request), validation and budget lines

EV HUB segment : 

* Support to commercial team : location analysis

* Provide assistance to the commercial team in preparation of offers 

* Ensure creation of customer, vendor, Plant, MRN, Profit & Cost Center, PR & PO, AFE (investment request), validation and budget lines

* Help to find and analyze our participation to subisidies

Monitoring and follow-up of orders (PO) required by the delivery team and invoicing via excel sheet Provide assistance to after-sales and maintenance teams in handling customer issues and requests. Transferring information between after-sales, delivery, sales, and customers. Ensure training of end-users to customer portals. Provide product and service advice to existing customers.Ensure support and follow-up through phone and e-mail to customers, EV drivers, internal teams, and partnersManage contract change requests.Provide customer and key user feedback from the field.Be proactive in terms of process improvement in all aspects covered by the position.

Setup & improvement of process flows

Setting up and structuring the different process flows related to B2G and EV hubs.Ensuring SAP flows * CAPEX follow up * Stock managementEnergy transition, green mobility, green tech, sustainability.New Energies is and will be an important department in supporting TotalEnergies towards its commitment to better energy. This young department is growing rapidly to respond to the huge transition that is ahead of us. Proper Backoffice support to these activities is essential. TotalEnergies wants to be an important actor in the field of New Energies. Competition will be fierce and diverse. Operational excellence and customer focus will make the difference Context & Environment Energy transition, green mobility, green tech, sustainability.New Energies is and will be an important department in supporting TotalEnergies towards its commitment to better energy. This young department is growing rapidly to respond to the huge transition that is ahead of us. Knowledgeable people with proven experience in this market are essential to support these activities.TotalEnergies wants to be an important actor in the field of New Energies.Our existing and future customers expect operational excellence in all aspects of our service, to find the same level of personal contact, commitment to quality and a thorough understanding of the entire customer journey.Competition will be fierce and diverse. Operational excellence and customer focus will make the difference.To achieve this we need the best people to provide this level of expertise and service.