Position Location: Troy, MI (On Site)

Position Compensation: $20/hr. with Shift Differential 

New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30am – 5:00pm, Monday through Friday)

 

Contact Central Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Verbal and electronic information must be quickly and accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responsive while dealing with clients is a must. The call center is a 24-7-365 operation, so candidates will be assigned to appropriate shift. Schedules include working every other weekend and 3 holidays per year. All work will be performance on site at the Contact Central's Troy, MI location. 

 

Experience and Qualifications

Availability to work every other weekend, a minimum of 3 holidays and occasional

overtime (on short notice, as needed, during emergency situations)

Reliable transportation

Proven ability to multi-task in fast-paced office environment

Demonstrated understanding of customer service, principles, and practices

Attention to detail and keen sense of safeguarding other people’s property and information

Quick learner, detail oriented and self-motivated

Strong written and verbal communication skills

Basic computer and typing skills

Physical Requirements

Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time) Sitting for extended periods of time Manual dexterity needed for keyboarding and other repetitive tasks The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

 

Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.