Heartland Sheets, an affiliate of Schwarz Partners is currently seeking a Customer Service Representative to support our Kansas City, MO manufacturing facility.  As a Customer Service Representative, you will take and process customer orders, address all customer inquiries and complaints, communicate & maintain relationships with suppliers, support/assist the sales team and other departments as needed.  This is a full-time, in the office position.

Heartland Sheets truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

 

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

Oversee customer accounts and respond to emails in a timely manner. Responsible for processing orders (electronic and manual), receive, change or cancel customer purchase orders in a timely manner. Double-checking orders entered by other CSR for accuracy. Maintain customer records by updating account information as needed. Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on the effective delivery of customer service. Handle complaints in a constructive and professional manner through effective problem resolution skills. Work with Plant manager / Manufacturing manager on credit memos, returns, and price deviations; Also report feedback and/or corrective action back to customer, with manager’s approval. High attention to detail and accuracy must be exercised due to the complexity of product codes and customer specifications. Communicate professionally with all levels of personnel (customers, managers, staff, etc.) Develop strong, internal working relations with the production team and shipping to support and promote efficient, timely, and accurate responses to customer’s expectations. Provide shipping and production team with sufficient corrugator lineup information to maximize corrugator capacity and functionality. Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed.  Analyze monthly usages and re-stocking per customer.   Run daily production reports. Monitor on-hand inventory, all upgrades, and side trims. Ability to effectively multi-task, prioritize work effectively and work in a fast-paced environment with competing priorities and a demanding customer base. Must be able to make appropriate decisions to satisfy customer needs and take appropriate steps to implement decisions with approval of management. Works under minimum supervision. Perform other duties as assigned.

 

REQUIRED EDUCATION & EXPEREINCE:

High school diploma or GED.

 

PREFERRED EDUCATION & EXPEREINCE:

Experience working in a manufacturing environment. Experience in the corrugated box industry.

 

REQUIRED SKILLS & ABILITIES:

Proficient skills in Microsoft Office. Excellent verbal and written communication skills. Computer data-entry experience and can type a minimum of 40 WPM.   Detailed oriented.  

 

AS AN INDUSTRY LEADER, HEARTLAND SHEETS OFFERS:

Year-round employment for job stability. Unlimited opportunities for growth, training, and career advancement. Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!). A clean facility, featuring state-of-the-art technology. A respectful, empowering, team-oriented, and employee-friendly environment.

 

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!