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We are currently looking for a Customer Service Specialist that will be focused on handling customers' purchasing orders for our Italian customers of Mobile Solutions Aftermarket.

As a Customer Service Specialist, you will be developing strong relationships with the assigned accounts, and supporting the sales team for continues market growth of this region.

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.

Key Responsibilities:

Process, monitor and follow-up customers' purchasing ordersEnsure effective service and administrative support for the assigned customerProvide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepanciesManage invoice creation, corrections, and the return of the material activitiesReceive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationshipsCoordinate internally with other departments, such as sales, logistics, finance and production, to keep all aware of customer activities

Profile:

Minimum of 1 year of experience in customer service, administration, or logisticsWorking knowledge of MS Office packages and OutlookKnowledge of Oracle R12, incoterms, payment terms and CRM are an assetItalian native and fluent EnglishFlexibility, ability to multitask, to manage time and to adopt to changesPro-active attitude, ability to take decisions when necessary, and to be a time player

What it's offered:

Permanent contractFlexible work schedule (7 - 9:30 to 16 - 18:30)Hybrid working model (3 days of remote work per week)Onboarding process will be in the office for a period of 2 monthsDaily shuttle bus from Pl. España (Barcelona city) to our office (Terrassa)Attractive compensation package – including meal allowance, telework expenses and social benefits (after one year)International atmosphere, free coffee and fruit during office days

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