SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
ResponsibilitiesHandles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Manage multiple duties at a timeDeliver exceptional client service via telephoneConduct detailed research and address customer inquiriesProvide quality service by comprehending procedures and continued product knowledgeEnter data and customer service work on a daily routine basisPrepare activity reports to track performance across our customer baseTrack issues, and ensure timely delivery of solutions from support teamsComplete other duties as assignedAnswers telephonesResponds to CRM(Salesforce) cases for DCA & IAD in a timely manner. Promptly respond and interact with customers via LiveChat chatbot for DCA & IAD airports.Qualifications
Salary Range: $23-$25/hr
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.High School Diploma or Equivalency.Advanced multi-tasking, problem solving and organizational skillsAbility to work in a fast paced work environmentPositive attitude and productive, professional and courteous mannerSuperior telephone etiquetteAbility to accomplish tasks in the most timely and efficient mannerStrong written and verbal communication and interpersonal skillsDemonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
Additional Information Answers telephones, responds to CRM(Salesforce) cases for DCA & IAD in a timely manner.Promptly respond and interact with customers via LiveChat chatbot for DCA & IAD airports. Location US-VA-DULLES