CUSTOMER SERVICE REPRESENTATIVE III (Planning/Scheduling) Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4818951) Apply  CUSTOMER SERVICE REPRESENTATIVE III (Planning/Scheduling) Salary $21.14 - $25.95 Hourly Location 2700 Dalton Job Type Full Time Job Number 36117 Department Houston Public Works Division Customer Account Services (CAS) Opening Date 02/05/2025 Closing Date 2/19/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All Persons Interested Section: HPW/Utility Billing Reporting Location: 2700 Dalton Street Workdays & Hours: *Mon. – Fri., 7:00am - 4:00pm *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS: Utility Billing Division of Houston Public Works (HPW) Department is responsible for the metering and billing of water, wastewater, and drainage utility services for the City of Houston. In our Planning & Scheduling area, we are seeking an analytical, critical thinker who is customer focused, results driven, self-motivated, and personable with great written and verbal communication skills. The Customer Service Representative III (CSR III) Planning & Scheduling will be responsible for the timely planning, scheduling and/or dispatching of field work orders to ensure billing and meter accuracy. Also, prepare reports, monitor daily productivity, work order completion, assist with training and conduct internal audits. This role requires the employee to be an effective communicator, detail oriented, systematic in following processes, organized, fast at adapting to workload changes and the ability to work independently with minimal supervision. A candidate who has direct knowledge and experience in project management, customer service in a local government, utility billing and meter operations is preferred. WORKING CONDITIONS: Position is physically comfortable. The individual has discretion about walking, standing, etc. This is a Houston Public Works Department position at the Tier III Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS: Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS: Three (3) years of administrative or customer service-related experience are required. Substitutions: Associate’s degree may be substituted for up to two (2) years of experience. Bachelor’s degree may be substituted for the years of experience. LICENSE REQUIREMENTS: None PREFERENCES Preference may be given to detailed and analytical applicants with utility billing, project management and advanced written and verbal communication skills. Ideal candidate will have knowledge of utility operations, INFO system, and strong problem solving skills. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment test. SAFETY IMPACT POSITION: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 16 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015. If you need special services or accommodations 832-393-6015 (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Please select the scenario that describes your education. + Less than a High School Diploma/ GED + High School diploma/GED + Associate's degree + Bachelor's degree or higher 02 How many years of administrative or customer service experience do you have? + Less than 2 years + 2 - 3 years + 3 - 4 years + 4 - 5 years + 6 years or more 03 How many years of experience do you have creating and managing reports in MS EXCEL ? + Less than 1 year + 1 - 2 years + 3 - 4 years + 5 years or more + No experience 04 How many years of utility operations do you have? + Less than 1 year + 1 - 2 years + 3 - 4 years + 5 years or more + No experience 05 How many years of detailed planning, prioritizing and scheduling production work orders and/or cases do you have? + Less than 1 year + 1 - 2 years + 3 - 4 years + 5 years or more + No experience 06 How many years of professional experience do you have communicating directly with the public? + Less than 1 year + 1 - 2 years + 3 - 4 years + 5 years or more + No experience 07 Which of the following applications are your proficient? (Check all that apply) + Word + Excel + PowerPoint + Outlook + None of the above 08 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 09 Have you completely and truthfully answered question #9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.) + Yes + No Required Question