CUSTOMER SERVICE REPRESENTATIVE II Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4817177) Apply  CUSTOMER SERVICE REPRESENTATIVE II Salary $1,603.00 - $1,902.61 Biweekly Location 1400 Lubbock Job Type Full Time Job Number 36172 Department Municipal Courts Department Opening Date 02/03/2025 Closing Date 2/10/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All Persons interested Job Classification: CUSTOMER SERVICE REPRESENTATIVE II Posting Number: 36172 Division: COURT OPERATIONS Reporting Location: All Locations, 1400 Lubbock, San Jacinto, Westside, North Command and Kingwood Workdays & Hours: Monday – Sunday*All Shifts, days, and holiday* DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS Municipal Courts currently has an employment opportunity available for a Customer Service Representative II for individuals who are self-motivated, customer service-oriented, have attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following: + Function in a lead capacity or serve as a shift leader supervising clerks in assigned areas. + Provide a professional level of customer service by utilizing efficient problem-solving techniques to address customer concerns and inquiries. + High level of direct contact with the public, attorneys, court staff and law enforcement. + Courtroom support of assigned Judge. Duties may include review and process of daily dockets, entry of judicial decisions / court actions into Court’s case management system. + Perform general clerical functions using a variety of software applications to generate reports. + Data entry of incoming citations including coding and researching records. + Processing of bond forfeitures and administrative duties related to bond administration. + Interface with law enforcement officials for the verification of warrants and notifications. + Periodic rotation to alternate Court locations and / or sections + Must be willing to submit to annual background checks. + May include weekends and holidays + Other administrative and customer service-related responsibilities as assigned. WORKING CONDITIONS General office setting. May require long periods of standing or sitting. Must be able to work any day, shift, weekends and/or holidays as needed. Must be able to travel to another court location on short notice. MINIMUM REQUIREMENTS EDUCATION REQUIREMENTS Requires a High School Diploma or GED EXPERIENCE REQUIREMENTS One or more years of related experience is required Associate degree may be substituted for up to two years of experience. LICENSE REQUIREMENTS None. PREFERENCES Preferences shall be given to candidates that are bilingual in Spanish and have: + Clerk Certified by the TMCEC / TCCA + Bilingual in Spanish + Familiar with CSMART + Documented heavy data experience. + Heavy customer service experience as well as knowledge of court policies and procedures. + Strong working knowledge of CSMART and its functionalities + Excellent verbal and written communication skills. + One (1) or more years of court clerk experience **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description. SAFETY IMPACT POSITION NO SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-72 (http://agency.governmentjobs.com/houston/default.cfm%20or%20call%20832-393-7222) 38. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. If you need special services or accommodation, please call 832-393-72 (http://agency.governmentjobs.com/houston/default.cfm%20or%20call%20832-393-7222) 38 TTY 7-1-1. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? MANDATORY + Yes + No 02 Which best describes your completed and verifiable education and experience? + High School Diploma or GED and AT LEAST 1 (1) year of verifiable administrative or customer service experience + High School Diploma or GED and LESS THAN 1 (1) year of verifiable administrative or customer service experience + Associate degree or Higher + None of the above 03 In your most current or previous employment, how many years of directly related verifiable customer service experience do you have? + Less than 6 months of directly verifiable customer service experience + 6 months of directly related verifiable customer service experience + 1 year of directly related verifiable customer service experience + 2 years of directly related verifiable customer service experience + More than 3 years of directly related verifiable customer service experience + I have no directly related verifiable customer service experience 04 If you indicated you have directly related verifiable customer service experience in question #3 above, please list the agencies and contact telephone number where you had direct customer service interaction experience. If you do not have directly verifiable customer service experience, please indicate “N/A” below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process). 05 . Do you have prior court, legal or paralegal experience as well as knowledge of court policies and procedures? + Yes + No 06 If you indicated you have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures in question #5 above, please list the agencies and contact telephone number where you had the prior experience and briefly explain your duties. (i.e., verified warrants, supported judge in courtroom, processed bond forfeitures, etc.). If you do not have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures, please indicate “N/A” below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process). 07 What language other than English, do you consider yourself fluent (read / write / speak?) (Check all that apply) + Spanish + Vietnamese + Chinese + French + Other + None of the above 08 Do you have a valid driver license in compliance with the City’s driving policy AP 2-2? + Yes + No 09 Are you an employee in the Municipal Courts Department? + Yes + No 10 Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you are available to work? + 1st Shift – starts at 7:00 a.m. – 3:30 p.m. + 2nd Shift – starts at 2:00 p.m. – 11:00 p.m. + 3rd Shift – starts at 11:00 p.m. – 7:30 a.m. 11 Municipal Courts has courts in several locations open between 7 am – 11pm. Please select which location (s) you can report to. + 1400 Lubbock – Houston Texas + 8300 Mykawa – Houston Texas + 3203 S. Diary Ashford – Houston Texas + 3915 Rustic Woods – Kingwood, Texas + 2855 Bay Area Blvd – Clear Lake, Texas + 9455 West Montgomery – Houston Texas Required Question