Description We are offering a contract employment opportunity for a Customer Service Representative I in BALTIMORE, Maryland. The role involves managing customer inquiries and facilitating the return, auction, or disposal of impounded vehicles. The role requires a detail-oriented individual with strong abilities in data entry and customer assistance. Responsibilities: • Handle customer inquiries both over the phone and in person concerning impounded vehicles • Provide detailed information to customers about procedures and documents necessary for the release, auction, or disposal of their vehicle • Review necessary forms such as police reports, towing receipts, and inventory control forms for accuracy and completeness • Verify the authenticity of customer documents such as vehicle registration, driver’s license, and insurance coverage • Determine the required documentation and procedures based on the specific circumstances of vehicle impoundment • Utilize the Department of Motor Vehicle database to check for existing liens on the vehicle or outstanding violation tickets • Arrange administrative hearings to resolve disputes regarding impounded vehicles • Perform other related tasks as necessary. Requirements • Candidate must possess the ability to assist customers effectively and efficiently. • Ability to perform data entry tasks with high accuracy is mandatory. • Must be capable of problem resolution, demonstrating excellent conflict management skills. • Excellent communication skills, both verbal and written, are essential. • Ability to work in a fast-paced environment, multitasking and prioritizing tasks as needed. • Should be a team player, willing to collaborate with colleagues to achieve common goals. • Must display a customer-centric approach in all interactions. • Proficiency in using computer systems and software relevant to customer service is a plus. • Willingness to learn and adapt to new tools and technologies that improve customer service efficiency. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .