Adecco Healthcare & Life Sciences is hiring a contract Customer Service Representative for our Medical partner in Houston, TX. The anticipated hourly wage for this position is between $21 and $22.98. Hourly wage may depend upon experience, education, geographic location, and other factors. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria **Schedule:** 10AM to 7PM with rotating weekends 8AM to 5PM **Summary of position:** As a heart monitoring company, we provide professional customer support by phone, email, fax, etc. Including providing patient support for patients not in our database which could include creating patient profiles, including obtaining necessary documentation from practices. We process data within service level agreed time constraints, as well as create and/or work company correction tickets with requested changes from previously submitted patients records. Answer heavy incoming calls and processing outgoing calls as necessary to ensure we to obtain missing or incorrect information. Maintain HIPAA compliance. Prioritize tasks assigned. We provide ongoing training of departmental processes as appropriate to meet the company needs. **Key Responsibilities:** · Process faxes and save to company directory · Update patient database as requested by fax, phone, or internal request in accordance with HIPAA and Company protocol · Provide responsive and reliable customer service. · Provide liaison support between customers. Coordinate with other departments as needed. · Research data to obtain necessary information to execute validation of demographics. · Answer patient inquires, requests and or complaints. · Provide support for patients and internal and internal employees. · Heavy call volumes. Must have telephonic customer service skills. · Must be able to multitask. · Work within SLA times **Qualifications:** High School or equivalent and 0-1 years of experience. **Additional Job Specific Requirements:** · Ability to clearly communicate information to patients and internal customers · Ability to work in a fast-paced environment · Able to handle a high volume of work · Be astute in conflict resolution **Pay Details:** $21.00 to $22.98 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance