You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006. And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) . Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more! Pre-Employment Requirements All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more! Customer Service Representative - Home Oxygen and DME Billings Clinic (HOME OXYGEN DME BILLINGS) req9325 Shift: Day Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage DOE: $17.00 - 21.25 Responsible for one of the first impressions a patient/client/customer will have of Billings Clinic. The incumbent in this position is responsible for providing customer service, high quality reference client support and procedural support to Home Oxygen. Works as an advocate between customers and insurance companies to gather documents, schedule appointments, and fill orders sent by health care providers for all DME (durable medical equipment) requests and responding to a variety of diverse questions regarding client and reference to Home Oxygen services. DME is equipment that helps aid in daily living activities in the home. It includes a variety of equipment: CPAP/BIPAP, Ventilator, Tracheostomy, Oxygen, Walkers, Wheelchairs, Orthopedic Supplies, Enteral, and Wound Care. Essential Job Functions • Greets customers and answers multi-line, high volume telephone and processing orders via fax/phone and responds to the majority of all incoming calls before transferring to alternate resources. • Schedules appointments for in office visits, and for deliveries of oxygen and DME supplies/equipment. • Works with Physicians and support staff to gather all required documentation, information, demographics in order to submit clean billing claims to insurance companies. • Executes prior authorization to insurance companies and verifying insurance eligibility. • Provide customer service to patients by listening, troubleshooting issues, missing or incorrect information and helping navigate their needs. Serves as a resource to internal and external customers. Responsible for initiating telephone calls to obtain missing information or to clarify information as necessary. • Works with computers to include Microsoft Outlook, EMR database and TIMS software. • Takes appropriate steps to resolve and/or engages with department leadership for resolution of issues. • Fast paced environment while multitasking answering phones, helping walk-in customers, and filling orders. • Helps resolve product issues/concerns and provides product education on all DME equipment/supplies and follows manufacturer warranties. • Interacts with patients addressing complaints and concerns while following department/company policy. • Must maintain customer service focus in all situations establishing credibility, trust and rapport Minimum Qualifications Education •High School or GED Experience •Minimum of 6 months of successful experience demonstrating and providing customer service. Successful experience working with and interacting with the staff and public in a productive and efficient manner. Experience providing administrative and clerical support in a healthcare field experience preferred •CNA or Home Care Aid experience, preferred. Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/) Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.