Job Purpose Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full. Essential Functions + Manage orders from receipt to the point of invoicing, ensuring each order has accurate manufacturing lead time, shipping method, pricing, and, if required, customer confirmation + Review shipped orders daily and prepare for invoice the same or next day after being released from the warehouse including final review of order details; proactively communicate to customer or contact anything that may impact how their order is received, e.g., shorts or delays + Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern + Manage inventory for discontinued stock (obsolescence) + Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners + Research and investigate issues, find root causes, and develop proactive solutions to prevent recurrence + Comply with all food safety requirements, training, policies, and procedures + Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) + Associate’s degree and/or 3+ equivalent years of work experience + Customer service experience including transportation planning and working with 3PL service providers + Experience in food manufacturing as well as retail and foodservice distribution channels preferred + Strong computer skills including Microsoft Office with advanced skills in Excel; experience with SAP desired + Professional demeanor with strong written and verbal communication skills + Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions + Ability to effectively communicate with multi-level personnel as well as customers and their representatives + Ability to work cross-functionally, convey complex issues, and maintain confidentiality + Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment + Ability to think quickly and handle frequent change + Self-motivated, goal oriented, quality driven, and capable of working independently