Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

37.5 Hours per week.  Fixed Term Contract until 27/02/2026.  Monday-Friday.  08:00-16:00/09:00-17:00 or 10:00-18:00)

Purpose of the post:

To be the first point of contact for any customer communication coming into Eurofins.  Ensure our customers get a timely response or are directed to the appropriate business area quickly and efficiently.

To act as the first point of contact for email or telephone communication from our customers in a professional manner. To ensure customer enquiries are responded to at first point of contact where this is possible.To ensure that the customer is seamlessly transferred to the appropriate person within the business.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.Update customer information in the customer service database during and after each call.Provide accurate, valid and complete information by using the right methods and toolsTo be the first point of contact for customer complaints and ensure complaints and customer queries are raised appropriately within the quality management system.To support the sales team and account managers in the identification of customers’ needs and potential new business opportunities.Delivering customer satisfaction by listening to and exceeding customer expectations.Provide a high level of internal and external customer care.

Qualifications

Essential 

Educated to GCSE levelStrong communication skillsExperience with Customer Service - ideally within a call centreComputer literateResilientCan-do attitude

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

Enhanced Annual Leave EntitlementAdditional Annual Leave Purchase schemeAnnual Leave Sellback SchemeAdditional Annual Leave at Employees set service dates   Company Pension PlanLife Assurance Scheme (4 times annual salary)Healthcare Cash Plan (6+ months service)Enhanced Maternity, Adoption and Paternity SchemesEmployee Assistance Programme – 24/7 confidentialHealth and Wellbeing ProgrammesFree parkingWorldwide career opportunitiesWe also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.