Customer Service Representative - English speakingPosted 42 days ago€26000Job Reference: 36447

Job Title: Customer Service Representative - English speaking

Location: Malta

Job Type: Full-time and On-site

 

We are seeking a passionate and dedicated Customer Service Representative - English speaking  to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our English-speaking clientele, ensuring a seamless and enjoyable experience for all users.

 

Key Responsibilities

Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure

 

Requirements

High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken English

 

Benefits

Salary €26k Gross Relocation assistance Fitness allowance Private health Insurance Professional Development allowance Team building events and outings