Overview:
We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!
Role:
Under the general guidance from the Customer Operations Manager. The Customer Service Representative will be the liaison between Nextech and its current and potential customers. In this role, the candidate will provide excellent customer service in every interaction while assisting customers/potential customers with any issues, complaints or inquiries.
Benefits:
Excellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance optionsFREE life insurance equal to your annualized pay rate401k with a 50% match up to the first 6% of your contributions7 paid Holidays2 paid Personal days10 paid Vacation days
Responsibilities
Essential Duties and Responsibilities:
Answer incoming phone calls and emailsData entry of new service calls, updating notes in the company system, entering quotes, etc.Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectationsChecking technicians in/out from service callsOpen Service Calls: general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support with shift pay differential, online platforms updates, and IVR assistance
Required Knowledge, Skills, and Abilities:
Demonstrate stable and successful work history in customer service roleFriendly demeanor and strong people skillsStrong communication skills – verbal and writtenProficient in Microsoft Office40+ WPM typing skillsAbility to multi-taskSkilled in developing relationships with clientsWell-organized, self-motivated, and proactiveDeliver high level customer satisfaction on a consistent basis QualificationsEducation and Experience:
High school or equivalentPrior experience in Call Center setting preferredExperience in HVAC Industry or other service business preferred
Physical requirements:
Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.Continuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hours • Able to alternate between sitting and standing, as needed throughout the day • Occasionally able to lift up to 15 lbsContinuously requires vision, hearing, twisting, and talkingOccasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouchingRarely requires climbing Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration.Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics. Application FAQs
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