Customer Service Representative (Corporate) Dothan, AL, United States of America $15.00 - $15.00 Back Apply Now Back Apply Now Overview You gain more than just a paycheck when you are employed with DSI. From our biggest clients to our newest security officer, the values of DSI and our motto, Do What You Say You Will Do, are always present. Working for DSI is more than just a job – it’s a way of life. DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI. We believe DSI delivers employees and service mutually beneficial to everyone. Starting a career with DSI can lead to a lifetime of possibilities. Job Skills / Requirements DSI Security has openings for Customer Service Representatives. The Customer Service Representative is a key member of the Corporate Communications Center, responsible for managing critical communications, and providing real-time support to field personnel and clients. This role ensures rapid and accurate response to incidents, provides employee assistance, and customer inquiries while maintaining the highest standards of professionalism and situational awareness. Identified candidates will be subject to a pre-employment skills assessment pertaining customer services skills, telephone etiquette, etc. DSI offers: Flexible Hours; Paid Vacation; Paid Training; Health Coverage including medical, dental and vision; a 401k plan; Superior Service Awards and various Employee Recognition. $15.00 / hour Knowledge and Skills: Advance computer knowledge to include Microsoft Office Suite, and ability to learn additional software or platforms utilized by the Company. Direct customer contact experience required, especially dealing with difficult situations. Abilities: Act as the primary contact for incoming calls to the Corporate Communications Center various security alerts, and requests, ensuring appropriate response and escalation. Able to respond to employees, customers and potential customers immediately via email or phone calls. Operate multi-line telephone systems and digital communication platforms to relay critical information. Provide customer-centric assistance to employees, clients, and partners contacting the Corporate Communications Center. Working Conditions/Special Requirements Work is performed in a 24/7 Corporate Communications Center; shifts may include overnights, weekends, and holidays. Prolonged periods of sitting and operating dispatch/communications equipment. #WIREGRASS Education Requirements (Any) High School Diploma or Equivalent Certification Requirements (All) Valid State Driver's License Additional Information / Benefits DSI Security is a Drug Free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Long Term Disability, 401K/403b Plan This job reports to the Communication Center Supervisor This is a Full and Part-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends. Back Apply Now Back Apply Now