KEY RESPONSIBILITIES:

Inbound/Outbound Calls Scheduling Email communication with internal and external customers Assist walk-in customers Verify and confirm new spa orders Process spa warranty claims Daily audits Process e-store orders Close and invoice service orders Review open orders Process WSC parts General office cleaning Responsible for other assigned duties

ATTRIBUTES, SKILLS AND ABILITIES:

Customer Orientation (External and Internal)– Asks questions and listens well to quickly identify and resolve problems. Possess the ability to effectively communicate with internal and external customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner. Critical Thinking/Accountability– Uses information and data to make recommendations and informed decisions to drive positive change. Able to take responsibility for all work activities and personal actions and decisions. Results Oriented– Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues are resolved. Meets deadlines and is will to take on projects. Safety Oriented – Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens. Teamwork –The ability and desire to work within a group to drive success and achieve common goals.

WORKING CONDITIONS:

Work is performed in an indoor setting Must be physically able to lift and carry as least 10 lbs. when needed

REQUIREMENTS:

High school diploma/GED Proficient in Microsoft Office and Outlook 1-3 years of telephone and customer service experience Must have an attention for detail Ability to work a multi-screen CRM is essential Must demonstrate a willingness to learn new tasks Be willing to work a flexible schedule based on business needs Be dependable and motivated Excellent communication skills Ability to work in a fast-paced environment Ability to build a strong team environment Customer service skills required

Computer and technology savvy