Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities:

We are currently seeking dynamic and highly motivated individuals to join our frontline team.

As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to:

Assisting customers with schedulesMaking reservations during irregular operationsAssisting customers at the airport lobby for check-in or the use of a self-check-in kioskAssisting customers at gate boarding process and monitoring hand-carry per FAA mandateAssisting customers with baggage at the lobby counter handle delayed baggage issuesAssisting arrival customers with a special service request or connection flightPerform aircraft weight balance calculations, crew, dispatching, passenger/ ramp planning related station operations control

Working Schedule: The candidate should be able to work at least 8 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and public holidays. Work shifts will be subject to operational needs.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities:

We are currently seeking dynamic and highly motivated individuals to join our frontline team.

As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to:

Assisting customers with schedulesMaking reservations during irregular operationsAssisting customers at the airport lobby for check-in or the use of a self-check-in kioskAssisting customers at gate boarding process and monitoring hand-carry per FAA mandateAssisting customers with baggage at the lobby counter handle delayed baggage issuesAssisting arrival customers with a special service request or connection flightPerform aircraft weight balance calculations, crew, dispatching, passenger/ ramp planning related station operations control

Working Schedule: The candidate should be able to work at least 8 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and public holidays. Work shifts will be subject to operational needs.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum Qualifications:Diploma holder or aboveAt least one year’s experience in customer orientated workExcellent communication skillsMust be flexible to work varying shifts, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situationsMust be legally authorized to work in Hong Kong for any employer without sponsorshipMust be fluent in English,MandarinandCantonese (written and spoken),Must adhere to all operational, safety, service, and efficiencies standardsSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred Qualifications:Knowledge and experience in passenger check-in and/or ramp operations is an added advantageMinimum Qualifications:Diploma holder or aboveAt least one year’s experience in customer orientated workExcellent communication skillsMust be flexible to work varying shifts, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situationsMust be legally authorized to work in Hong Kong for any employer without sponsorshipMust be fluent in English,MandarinandCantonese (written and spoken),Must adhere to all operational, safety, service, and efficiencies standardsSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred Qualifications:Knowledge and experience in passenger check-in and/or ramp operations is an added advantage