**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. We are looking for your talent, join our team and start your journey today! **Customer Service Representative** **Responsibilities:** + Process daily customer quotes and firm orders through the JDE system. + Build SX, SF, SO, and SN orders and transactions. + Follow up with the Project, warehouse, finance, and purchasing teams. + Set up new customers and file all documents. + Set up new items in TeamCenter. + File Customer Profiles for new orders, quotations, and shipments based on Record Retention policies. + Index documents for critical metrics. + Support invoicing and meet customer requirements. + Issue credits to customers for price differences, claims, returns, or discounts. + Acknowledge orders and shipping. + Provide support to cover load during CSR transitions, training, vacations, illness, and peak seasons. + Offer support to Management and other CSRs. + Build and develop important metrics dashboard. + Build reports and track material transactions for consignment to maintain healthy inventories. + Participate in weekly meetings with Project teams. + Follow up on warranties. + Coordinate shipments with our service providers. + Perform regular inventory check-ups to avoid discrepancies between Copeland and service providers. + Conduct daily analysis and classification for timely delivery reasons. + Actively participate in the Domestic Weekly meeting. + Resolve basic customer issues with minimal partner concern involvement. + Communicate information and data accurately to internal and external contacts via phone, writing, and email. **Requirements:** + Proficiency in English. + Bachelor's Degree. + 1-3 years of relevant experience in customer service roles. + Outstanding communication skills and a proven ability to balance multiple tasks efficiently. + Strong problem-solving abilities and attention to detail. + Dedication to delivering high-quality services and maintaining positive customer relationships. + Ability to work collaboratively within a team and maintain a positive, inclusive work environment. **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment. **No calls or agency requests please.** With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.