Customer Service Representative

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Customer Service Representative

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What You Need to Succeed (Minimum Requirements):

At least 18 years oldHigh school diploma, GED, or equivalentComfortable with computers, mobile devices, and new technologiesAble to stand, walk, and handle baggage for an eight-hour shiftAble to read, write and speak English fluentlyAbility to communicate with other departments and flight crews. Must be eligible to acquire and maintain credentials vital for the positionMust pass a background checkMust pass a pre-placement drug screenPosition-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearancesAvailable during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational needAble lift up to 70 lbsAbility to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridgesMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview and assessment required to meet job qualificationsReliable, punctual attendance is a crucial function of the positionAbility to meet our uniform, and appearance standardsMust be willing and able to work 100% on-site

We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. If you require accommodation, please reach out to JobAccommodations@united.com.

Posting expires 03-22-2025

What You Need to Succeed (Minimum Requirements):

At least 18 years oldHigh school diploma, GED, or equivalentComfortable with computers, mobile devices, and new technologiesAble to stand, walk, and handle baggage for an eight-hour shiftAble to read, write and speak English fluentlyAbility to communicate with other departments and flight crews. Must be eligible to acquire and maintain credentials vital for the positionMust pass a background checkMust pass a pre-placement drug screenPosition-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearancesAvailable during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational needAble lift up to 70 lbsAbility to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridgesMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview and assessment required to meet job qualificationsReliable, punctual attendance is a crucial function of the positionAbility to meet our uniform, and appearance standardsMust be willing and able to work 100% on-site

We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. If you require accommodation, please reach out to JobAccommodations@united.com.

Posting expires 03-22-2025