We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.
Our Customer Service Representative position is located at the Clean Water Center in Appleton, WI.
Primary FunctionResponsible for the outbound and inbound phone calls to schedule service and sales opportunities, data entry, helping walk in retail customers, assisting with shows and events, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, assist with emailing invoices to customers and maintaining a clean and inviting showroom.
Responsibilities1. Answering incoming phone calls and scheduling service or sales opportunities.
2. Greet all customers as they enter the showroom
3. Scan and update all information for each visit to our customers in the CRM
4. Follow up phone calls to customers
5. Create purchase orders for units and parts 6. Sales orders for mail delivery or showroom pick up
7. Ordering salt and schedule deliveries
8. Outbound phone calls to existing customers for service and delivery reminders
9. Respond to prospective customer inquiries and schedule free consultations
10. Assist showroom customers with products and questions
11. Test water samples and forward results to the appropriate department
12. Attend department meetings
13. Assist with inventory
14. Receive and handle customer requests and complaints.
15. Perform other duties as assigned by supervisor.
16. Forklift pallets of salt for customers.
Role Specific Responsibilities Qualifications High school dimploma or GED 1+ years of related work experience Excellent computer skills in MS Word, MS Excel, e-mail and Windows. Responds promptly to customer needs and requests for service and assistance. Listens and remains open to others’ ideas. Gets clarification on instructions. Completes administrative tasks correctly and on time. Prioritizes and plans work activities. Uses time efficiently. Accepts responsibility for own actions. Follows through on commitments. Demonstrates accuracy and thoroughness. Must be able to lift 50lbs Education High School Diploma or GEDYears of Experience Minimum of 1 year related work experienceWe Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.