Description We are offering a long term temporary employment opportunity for a Customer Service Representative in Sun Valley, California. You will be working in the roofing industry, where you will be the primary point of contact for our customers. Your main duties will involve managing customer interactions, ensuring customer satisfaction, and maintaining detailed customer records. Responsibilities: • Handle customer inquiries through calls, emails, and live chats, providing accurate information about roofing services, installations, and repairs. • Collaborate with roofing professionals to schedule consultations, inspections, and service appointments according to customer preferences and technician availability. • Proactively communicate with customers about appointment updates, expected timelines, and any changes. • Work with technicians and project managers to resolve customer issues related to roofing repairs, warranties, invoices, or service delays. • Maintain detailed records in CRM software of customer inquiries, solutions provided, and service records. • Generate reports on customer satisfaction or service metrics as needed. • Identify opportunities for upselling or cross-selling services, upgrades, or maintenance plans based on customer needs. • Coordinate with roofing crews, inspectors, and administrative teams to ensure seamless service delivery and consistent customer satisfaction. • Stay updated on roofing industry standards, company policies, and local regulations to provide accurate advice and information. Requirements • Proficient in answering inbound calls and ensuring customer satisfaction. • Prior experience in a call center customer service role. • Demonstrated ability to provide exceptional customer service. • Strong data entry skills and attention to detail. • Ability to manage email correspondence effectively and professionally. • Experience with both inbound and outbound calls. • Working knowledge of Microsoft Excel for data analysis and reporting. • Proficiency in Microsoft Word for document creation and editing. • Experience in order entry and processing. • Ability to schedule appointments accurately and efficiently. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .