Customer Service Representative – Access at Providence Home Services Oregon

Schedule: M-F, 8:30 or 9am, with occasional rotating Saturday shift

Job description:

The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist I educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed. The HME Care Specialist I is responsible to recommend medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers.

Providence Home Medical Equipment fosters a collaborative, engaged environment with a progressive leadership team to deliver life-changing medical devices to people in your community who need help the most. Join our team to increase comfort and quality-of-life to your neighbors recovering from illness, injury or living with a disability.

Benefits and perks: 

Competitive pay (including holiday pay & shift pay differentials) Best-in-class benefits – full medical, dental and vision coverage from your first day 401(k) plan with employer matching & complementary retirement planner Generous paid time off for vacation, sick days and holidays Tuition reimbursement & student loan forgiveness programs Wellness & mental health assistance programs Back-up child & elder care to help with care disruptions for your family Voluntary benefits, like pet, auto and home insurance, and more!

Required Qualifications:

2 years customer service experience. 3 yrs preferred.

Preferred Qualifications:

Associate's Degree, or Bachelor's Degree Upon hire: Medical Terminology and Medical Coding certification 1 year experience as a HME Care Specialist with concentration in Order Qualification and one other HME specialty team, or equivalent durable medical equipment industry experience.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.