Johnson Service Group (JSG) is currently looking for a Customer Service Representative with SAP R3 experience. This a 1 year contract with a multinational chemical company. The work is in Wilmington DE 

Pay: $24.50/hour

Responsibilities:
Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model Receives and processes all types of customer orders including complex and/or Export orders. Responsible for inquiry & order handling process from beginning to end Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis. Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements. Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, GTS Receives, corrects and processes complex orders shipped between regions or plants. Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. Supports Sales by providing detailed input/reports on sales volumes by account

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

#D400