Customer Service Representative Requisition ID: 42028 Job Location(s): Sofia, BG **Job Description** Danfoss Climate Solutions, a global market leader in energy efficiency products and technologies in its core markets of HVAC-R, is looking for a Customer Service Representative based in Sofia, Bulgaria, to join our team. As part of our team, you will play a crucial role in supporting our Climate Solutions division, including our innovative burner components, which are essential for enhancing the performance and efficiency of heating systems. Join us in our mission to engineer tomorrow’s sustainable solutions. Don't wait any longer – apply now! **Job Responsibilities** Responsibilities for this position include, but are not limited to, the following. + Managing both external and internal customer contacts using the telephone, internal queuing system, and ticket management system, + Supporting the Customer Service team in both local and international assignments, + Identifying and proposing solutions to problems while maintaining service standards and understanding customer needs, + Adhering to Danfoss policies and procedures in daily operations, as well as seeking improvements, + Ensuring smooth contact with customers through record-keeping and constant communication with the technical department, + Ensuring the quality of your work and that of the entire customer service department by sharing your knowledge and experiences. **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills. + You have a Bachelor’s degree in Business Administration or a related field, + You have at least 3 years of experience in sales/customer service, and you are familiar with CRM systems (e.g., Salesforce) or SAP, which will be an advantage, + You already have experience in telephone customer service (which we consider an asset), + You are not afraid to solve problems and are always looking for new ways, + You are oriented to the customer and their needs, + You have above-average communication and interpersonal skills (through written and telephone contact), + You are a person who is not afraid of changes, + You are an organized person, + You know English and Bulgarian at a professional level (for internal communication and operation of systems), **Employee Benefits** We are excited to offer you the following benefits with your employment: + Bonus system + Personal insurance + Communication package + Opportunity to join Employee Resource Groups + State of the art virtual work environment + Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.