What We Need: The Customer Services Representative serves as a key customer contact for orders and order fulfilment. Assists customers with questions, placing orders as well as persuading re-orders. What You'll Be Doing: The Customer Services Representative will be responsible for learning Gravotech product offerings, procedures and practices for all aspects of Customer Care supporting a variety of Gravotech product lines, including but not limited to: + Answering incoming telephone calls from customers. + Taking orders over the phone; entering order information and providing order confirmation to customers. + Following up to assure proper order fulfilment from entry to delivery. + Working to resolve any customer issues regarding order status, credit hold, delivery, product availability and the like. + Maintaining and updating database with accurate customer data i.e. customer addresses email address, contact name etc. + Developing skills in working with customers to identify product needs and provide product quotes. + Learning all product lines and gaining ability to identify orders that could be a lead for Gravotech machine sales. + Aids the TM during the Sales process. CSRs may also provide information about Consumable products to assist Customers in deciding which product is suitable. + Learning protocols and developing skills in customer relations and communications such as resolving/communicating issues with orders, credit hold etc. + Customer outreach for business development. + May also assists with supporting eCommerce activity and encourages customers to use eCommerce site. + Providing general clerical support for the business and other duties as assigned. + Ability to multi-task, set priorities and manage time effectively. What You Will Need To Be Successful: + Requires High School diploma or equivalent. Some college or Associates degree preferred. + A minimum of 2 years’ experience in a customer service, order entry role, office clerical support or other relevant experience; OR Bachelor’s degree with 1 year of experience; or equivalent combination of education and experience. + Excellent telephone manner and speaking voice. + Strong communication skills to include good listening skills. + Customer satisfaction focused. + Good business acumen with ability to learn procedures and product lines quickly. + Aptitude for Sales. + Positive professional attitude and good teamwork and collaboration skills. + Helpful to possess understanding of technical concepts. + Solid computer skills: Microsoft Office, CRM systems, knowledge JDE or other ERP system is a plus. About Us: Who we are: Gravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike. In 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the Gravotech team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program