Job Summary

We are seeking a highly motivated Senior Process Executive - P&C with 2 to 5 years of experience in Customer Service and domain expertise in Property & Casualty Insurance. The ideal candidate will have a strong background in claim investigation and handling and will thrive in a hybrid work model with rotational shifts. This role does not require travel.

Responsibilities

Handle customer inquiries and provide exceptional service to ensure customer satisfaction. Investigate and process claims efficiently and accurately. Collaborate with team members to resolve complex issues and improve processes. Maintain up-to-date knowledge of Property & Casualty Insurance policies and regulations. Utilize technical skills to manage and analyze data related to claims. Ensure compliance with company standards and industry regulations. Provide support and guidance to junior team members. Participate in training sessions to stay current with industry trends and best practices. Communicate effectively with clients and stakeholders to address concerns and provide solutions. Monitor and report on key performance indicators to drive continuous improvement. Contribute to the development and implementation of process improvements. Assist in the preparation of reports and documentation as required. Adapt to rotational shifts and hybrid work model to meet business needs.

Qualifications

Previous experience in sales positions (at least basic negotiation skills) Possess strong experience in Customer Service within the Property & Casualty Insurance domain. Demonstrate expertise in claim investigation and handling. Exhibit excellent communication and interpersonal skills. Show proficiency in data management and analysis. Have a solid understanding of industry regulations and compliance requirements. Display the ability to work collaboratively in a team environment. Be adaptable to rotational shifts and hybrid work model. Possess strong problem-solving skills and attention to detail. Have a proactive approach to learning and professional development. Show commitment to delivering high-quality service and achieving customer satisfaction. Demonstrate the ability to manage multiple tasks and prioritize effectively. Exhibit strong organizational skills and the ability to work under pressure. Maintain a positive attitude and a strong work ethic.

Certifications Required

Certified Insurance Service Representative (CISR) Associate in Claims (AIC)

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.