Midland Manufacturing, part of OPW,  a Dover Company is a leader in the rail tank car valves and fittings industry.  Our innovative rail products are manufactured and engineered for the safe and efficient loading, transporting, and unloading of hazardous and non-hazardous bulk products.

 

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

 

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com

 

 

Overview

The Customer Service Representative will operate independently to manage assigned customer accounts.

 

Primary Responsibilities/Essential Responsibilities

Determine customer requirements and expectations in order to recommend specific products and solutions Accurately and in a timely fashion (within the same day) process customer transactions such as new orders, quotes or return orders Provide accurate information in a timely fashion regarding availability, price and other information for products and company policies Keep customers up to date with regards to processed orders (ship dates, delay in shipments, etc.) Maintain customer order records (purchase orders and sales order acknowledgements) and filing them accordingly Manage time effectively, meeting personal goals and working effectively with other members of the Customer Service team as well as with the various other departments and coworkers Meet all deadlines for assigned tasks and delegated projects, as assigned by the Customer Service manager Answer all incoming phone calls, responding the same day to voice messages and forwarding phone calls to the appropriate coworker when needed Follow company policies and procedures Present a professional image at all times to customers, visitors and coworkers alike Understand and perform to all quality regulations, standards and policies, including but not limited to ISO 9001:2015 and AAR M-1003. Follow work procedures and ensure highest level of quality

Qualifications/Requirements

High School diploma; associate degree or higher preferred Minimum of two years of customer service experience

Desired Characteristics, Competence and Capabilities

Ability to work with minimal supervision Ability to work collaboratively and maintain effective working relationships with co-workers Exceptional attention to detail and organizational skills Ability to effectively problem-solve Excellent communication, interpersonal and customer service skills Ability to facilitate activities necessary to a project’s completion Ability to read, write, verbalize and comprehend instructions and correspondence in English Ability to effectively present information in one-on-one and group situations to customers, clients, and other team members Conflict resolution skills  Must have mathematical skills equivalent to those required under degree requirement

Physical Demands and Environmental Conditions

This position is performed in an office environment may occassionally enter manufacturing environment with exposure to temperature variation and noise Reach, push/pull, arm/wrist flexation typical to office enviromnent.   Lifting requirement typically less than 5lbs May require a combination of sitting, standing, and walking May require use of Personal computer,, copy machine, other office equipment, Microsoft Office and ERP order entry software

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 

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