Description We are offering a short term contract employment opportunity for a Customer Service Representative in Wauwatosa, Wisconsin. This role is primarily focused on providing excellent customer service through various communication channels and maintaining high standards of data entry accuracy. Responsibilities: • Handling inbound calls and emails from customers, addressing their inquiries and concerns efficiently. • Collaborating with employers and their employees to resolve issues related to paychecks or working hours. • Operating in a call center environment, providing prompt and courteous customer service. • Ensuring daily metrics are met, contributing to the overall performance of the customer service team. • Utilizing Microsoft Excel and Word for data entry and to maintain accurate customer records. • Responding to faxes and managing email correspondence as part of the customer service process. • Assisting customers with enrollment queries and providing accurate information. • Taking necessary actions on customer accounts based on their inquiries or requests. Requirements • Must have at least 1 year of experience working as a Customer Service Representative or in a related field • Proficient in answering inbound calls and managing inbound/outbound calls • Demonstrated experience in call center customer service is a must • Excellent customer service skills and the ability to handle customer inquiries effectively • Proficient in data entry tasks with a high level of accuracy • Experience in email correspondence and ability to communicate effectively in writing • Proficiency in Microsoft Excel is required for data management tasks • Must have good knowledge of Microsoft Word for document creation and editing TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .