As Customer Service Representative you play a vital role in supporting our customer loyalty and maintain high customer satisfaction. You process orders, help customers with questions and provide appropriate solutions. As first point of contact for our customers you build a sustainable relationship with our customers and support the commercial activities of the sales. You work in close collaboration with supply chain planning and the warehouse team to ensure timely delivery of our products to our customers.
We Are Kemin
We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. Committed to feed and food safety, Kemin maintains top-of-the-line manufacturing facilities where over 500 specialty ingredients are made for humans and animals in the global feed and food industries, as well as the health, nutrition, beauty and textile markets. We provide product solutions and options to customers in more than 120 countries.
A privately held, family-owned and operated company, Kemin has more than 3,000 global employees and operates in 90 countries including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, Singapore, South Africa and the United States.
ResponsibilitiesAs the Customer Service Representative, you will be responsible for offering support to our Polish and Hungarian customers. You will have a variety of tasks, such as:
Process customer orders and ensure accurate specifications are obtainedProvide timely and accurate customer service and follow proceduresCoordinate with inventory team to ensure product availabilityPlan shipments and provide instructions to warehouse for delivery preparationBook transportation for on-time delivery in accordance with approved contractsCoordinate export documentation through various sourcesMaintain administration and customer files for the sales areaInvestigate and coordinate customer credit applications with financial departmentManage accounts receivable in compliance with country requirementsSupport commercial activities for sales divisionsCollect and prepare data for packaging import reports. QualificationsDo you like to be the first point of contact for customers? Do you provide exceptional customer service and strive for a positive customer experience? Do you recognize yourself in the points below? Then you may be the Customer Service Representative that we are looking for!
Bachelor degree or relevant by experience strong client-facing skills and bias for action (works pro-actively)Experience in a supply chain, customer serive or service oriented environmentA positive & growth mindset and are always looking for new opportunitiesCustomer centric team player Fluent in Polish and English, knowledge of Hungarian is a plus Proficiency in Word, Excel, PowerPoint, e-mail, ERP-systems, …Good communication skills Well organized and accurate
What’s in it for you:
At Kemin we are passionate about people and animals, you will become part of the Kemin Family where we live and work by our TIPSS value and where our people are central.
We offer you:
An exciting opportunity to kick start or further develop your career in customer service, you will become part of an international customer service team and will work with people across the EMENA region. A competitive financial package-SalaryBonus opportunityInsuranceContinued learning opportunities - At Kemin we were compelled by curiosity , we offer our employees the possibility to develop themself on a personal and profession level :Tuition reimbursementLinkedin LearningCorporate University with online and in person training;#LI-VH1