Cairns, Queensland, Australia
62 days ago
Customer Service Representative
Cairns Airport; Cairns, Queensland, Australia Operations Full time Added Thursday, June 27, 2024 Description

Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment. 

About the Role   

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.  

What you’ll do  

Establishing customer car rental needs by actively listening 

Review in detail ABG’s various add on’s and services as to determine what may best suit the customer  

Communicate rental procedures and guidelines effectively 

Complete rental bookings in a timely, efficient and accurate manner 

Answering customer questions and inquiries  

Perks you’ll get  

Hourly pay + loadings + commission incentives   

Wellbeing programme incl. life insurance + discounted health insurance + superannuation options 

Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more 

Employee discounts on car rental across Avis Budget Group 

Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing 

Full training provided to help you achieve your goals & reach your potential 

What we’re looking for  

Applicants must have a full and valid driver’s licence 

This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays  

Ability to work in a fast paced environment while delivery exceptional customer service 

Previous experience within retail, hospitality, customer service or similar roles 

Ability to follow procedures and adhere to company guidelines and standards  

Comfortable learning and using various computer systems to accurately input rental information 

Who we are   

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.  

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.  

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.  

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions. 

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.  

CairnsQueenslandAustralia

R0165587

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