Welcome page Returning Candidate? Log back in! Customer Service Representative Location US-FL-Apopka Job ID 2024-19398 Overview

JOB SUMMARY:  Processes customer orders accurately and efficiently to ensure high quality customer service. 

 

8AM start time Sunday-Thursday Responsibilities

ESSENTIAL FUNCTIONS:

Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service. Disseminates information regarding orders, products, promotions, ordering processes (training), etc.  (70%)Processes a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records (30%)Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers’ needs and product restrictions. (5%)Maintains customer files and records to ensure complete documentation and support Customer Service functions. (5%)Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Not applicable.

 

PERFORMANCE CATEGORIES 

Productivity/quality standards:  accuracy, timeliness, thoroughnessProductivity/quality standards:  delivery efficiency and timelinessProductivity/quality standards:  customer service/satisfaction and responsivenessAttendance and punctualityProfessional attitude and demeanorCustomer and vendor relationsTeamwork within the department and across departmentsProject/assignment standards Qualifications

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

 

Education/Certification:

High school diploma or equivalent

 

Experience:

0 to 2 years of relevant work experience in customer service or order processing

 

Knowledge, Skills and Abilities

 

Knowledge of (B/basic; J/journey; E/expert):

Order processing concepts and procedures (J)Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.) (B)Products (B)Promotions (B)Customer service concepts and techniques (B)PC word processing/spreadsheet software applications (B)

 Skill and ability to:

Communicate and coordinate effectively with internal and external customers verbally and in writingResolve customer complaints effectively and efficientlyWork on a flexible scheduleWork effectively in a general business environment, with a focus on high levels of quality and customer serviceTravel via airplane and drive an automobileAct in accordance with GSF’s Values and Creed Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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