Customer Service Representative
Lehigh Hanson
Heidelberg Materials is seeking two Customer Service Representatives to join our team in the Tyrone, GA area.
Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And, it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.
What You'll Get To DoReceive product orders and communicate with dispatchers to properly service your market area.Review orders for proper mix design, ravel times, and correct job start times, and job or customer specific needs.Collaborate with plant and operations personnel to ensure that the assigned shipping area has the proper resources, personnel, and trucks available to provide superior customer service.Communicate effectively with customers to provide up to date information regarding the company's ability to meet expected delivery times and service.Data entry of customer and job information and run reports.Represent the company as the liaison between customers and operations personnel.Essential Experience and SkillsStrong computer skills.Ability to multi-task.Proven ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry in the work setting.Motivation and ability to work fluctuating hours and days in accordance with customer needs. Excellent communication skills and the proven ability to handle external and internal customers with tact and professionalism.Heavy phone volume.Preferred Experience and SkillsHaving basic product knowledge to effectively process customer orders for material.Abides by all company policies and procedures.Provide timely feedback to management regarding service failures or customer concerns.Partner with the sales team to meet and exceed customer's expectations.Represent the company as our liaison between customers and operations personnel.Must be able to learn and perform basic dispatching responsibilities.Inside Sales or sales experience preferred.Product knowledge in concrete or construction materials.
Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And, it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.
What You'll Get To DoReceive product orders and communicate with dispatchers to properly service your market area.Review orders for proper mix design, ravel times, and correct job start times, and job or customer specific needs.Collaborate with plant and operations personnel to ensure that the assigned shipping area has the proper resources, personnel, and trucks available to provide superior customer service.Communicate effectively with customers to provide up to date information regarding the company's ability to meet expected delivery times and service.Data entry of customer and job information and run reports.Represent the company as the liaison between customers and operations personnel.Essential Experience and SkillsStrong computer skills.Ability to multi-task.Proven ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry in the work setting.Motivation and ability to work fluctuating hours and days in accordance with customer needs. Excellent communication skills and the proven ability to handle external and internal customers with tact and professionalism.Heavy phone volume.Preferred Experience and SkillsHaving basic product knowledge to effectively process customer orders for material.Abides by all company policies and procedures.Provide timely feedback to management regarding service failures or customer concerns.Partner with the sales team to meet and exceed customer's expectations.Represent the company as our liaison between customers and operations personnel.Must be able to learn and perform basic dispatching responsibilities.Inside Sales or sales experience preferred.Product knowledge in concrete or construction materials.
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