Reports to:  Service Manager

Key Relationships: GM, Service Manager, Service Techs, Home Owner, Independent Contractors, Production Manager, and Service Team.

Primary Responsibilities:

Call/Take phone calls from homeowners and retailers in their respective areas Contacts home owner and evaluates cosmetic repairs needed from list they supplied Verify correct home owner information, phone numbers, email address, home location physical address Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty Contact retailers regarding and lot or display model re-work Assign technician to home owner within their geographic location Writes Work Orders for Service Technicians/Contractors Writes up parts needed Attaches Décor Page for home and any schematics needed to complete repairs at job site Arranges best way to get parts to technician;  Finalize work orders, and determinations for state – close out in system (Deacom) Coordinate and prioritize work orders with Service Manager, and service team through meetings Review completed work orders for any flaws, or inadequacies on technician’s part.