Professional Summary The Customer Service Coordinator is responsible for managing work ticket orders from national accounts, including Lowe’s, Amazon, Target, and Walmart. This role requires a proactive approach in verifying customer requests, dispatching service orders, and ensuring seamless coordination between technicians, subcontractors, and divisions. The ideal candidate will bring strong attention to detail, effective communication skills, and the ability to thrive in a dynamic environment. Key Responsibilities + Process work ticket orders received electronically or via phone, including outbound calls when necessary. + Qualify and verify customer requests to ensure accurate service delivery. + Check technicians in and out and coordinate bookings and dispatches for subcontractors or internal divisions. + Manage customer requests promptly and professionally to ensure high satisfaction levels. + Utilize Microsoft programs efficiently to document and track service requests. + Work cross-functionally with teams to ensure operational efficiency and timely execution of service requests. + Adapt to evolving responsibilities and support additional tasks as assigned. Qualifications + Minimum of 1+ year of customer service experience, preferably in a retail environment. + Previous call center experience is a plus. + Proven solid tenure, with at least one year at each previous position. + Proficiency in Microsoft programs, including Excel and Outlook. + Strong attention to detail and ability to manage multiple tasks effectively. Why Choose Us? + Unlimited overtime opportunities; employees currently working 80+ hours of OT. + 500% company growth over the past five years, ensuring stability and advancement opportunities. + Spacious office setting—not a typical call center environment. + Supportive and fair management with a relaxed work culture. + Long-term role with strong internal growth potential. + Hybrid work environment available after six months. + Annual raises every June for permanent employees. + Pay increase upon conversion to a permanent role. SHIFT DETAILS + TUESDAY - SATURDAY 1:00PM - 10:00PM + SUNDAY - THURSDAY 1:00PM - 10:00PM + FRIDAY - MONDAY 11:00AM - 10:00PM + Training hours for first 2 weeks: Monday-Friday, 7:00am-4:30pm Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in OLATHE,KS. Application Deadline This position is anticipated to close on May 16, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.