Main job function

Manage large amount of incoming/ outgoing calls

Assist customers with commercial vehicle breakdown issues

Generate red alerts and escalation to higher management within reasonable time frame

Building sustainable relationship and trust with customer through interactive communication

Obtain accurate valid and complete information by using the correct tools supplied

Meet customer team targets

Keep records of customer interactions and process customer complaints and file documents

Follow communication procedure, guidelines and policies set by the Company

Handle customer complaints and provide appropriate solution and alternatives within the time limits

Follow up and ensure case is resolved within the time frame

Go the extra mile to engage with the customer to resolve his complaint

Qualifications

Minimum Matric

higher tertiary qualification will be an advantage

Criteria

Code 8 license

Minimum 2 years in similar role

Read, Write and Speak English

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skill and active listening

Familiarity with CRM systems and practices

Excellent communication skills

R 8000 – R 10 000 basic

Provident fund + medical allowance

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.