Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.

Position Status: Full-time, Day Shift

Standard Working Hours: Monday - Friday, 8:00AM to 4:30PM

Position Location: After 8-9 weeks, this position will transition to Remote work. Sentara will provide the equipment. High-speed internet is required.

REQUIRED TO TRAVEL to the following locations for ONSITE orientation/training for the first 8-9 weeks. After successful completion of orientation, this opportunity will be REMOTE. 

Sentara South Main Health Center - 1661 South Main St, Harrisonburg, VA

Sentara East Rockingham Health Center - 13737 Spotswood Trl. Elkton, VA

Minimum Requirements:

High School Diploma or equivalent

Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting preferred

High Volume call center experience preferred

Epic EMR experience preferred

Data entry skills

Responsibilities:

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.

Provide quality service and customer satisfaction through effective communication and education.

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.

Schedules a high volume of procedures for patients in a computerized scheduling system.

Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.

Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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