The Customer Service Representative/Production Planner & Scheduler is responsible to develop a strong rapport, communication, and relationships with internal and external customers.  Manage specific product families using material planning, production scheduling, and capacity planning to meet established production objectives critical to achieving customer satisfaction.  Proficient in troubleshooting and solving problems while thinking critically about the situation. 

We Offer You!

Competitive Pay and Benefits Employee Stock Purchase Plan Training & Development opportunities 401K Match w/ 2-year vesting period Medical, Dental & Vision Plans Paid Time Off & Holidays Tuition Assistance Wellness & Fitness Resources Dynamic Culture & People - just to name a few!

What’s attractive about the Customer Service Representative/Production Planner & Scheduler position?

Opportunity to work in a fast-paced public company environment with a team of colleagues who are fun and highly collaborative. Working for a company that LIVES its values.

What Success Looks Like:

Build strong relationships and resolve issues between customers and manufacturing plant(s). Communicate with customers, sales managers, and manufacturer’s representatives concerning orders, quotes, returns, shipments, and products. Provide quotes to customers by coordinating with the Pricing, Engineering, Production, and Sales Teams. Collaborate with customers to establish procedures, guidelines and lead-times when developing ordering schedule and/or patterns. Inform customers about any shipment delays and/or information required to process their orders. Initiate tracers with shipping carriers, when necessary. Regularly review and monitor reports and collaborate with relevant personnel to ensure orders are completed and shipped. Ensure the customer master record is accurate. Initiate file maintenance to correct customer records in the ERP system. Assist with customer contract and agreement development & preparation to align with division strategies, programs, and products, as necessary. Assist with customer price review, increases and customer communication.

Your Credentials:

Bachelor’s degree or equivalent experience required 5 years relevant experience required 2 years experience in a customer service role

About Quanex, A Part of Something Bigger

Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.

Pay: $50,409 - $75,614 per year