Inteldot has over 14 years of experience in the life sciences industry, with allocations across Puerto Rico, the United States, Europe, and Japan. This is a great opportunity for one of our leading clients in Puerto Rico.

Job Description

The Customer Service Planner will be responsible for implementing the planning strategies to ensure on time delivery to customers. Oversee the planning processes, procedures and execution of production orders to ensure maximizing on time deliveries. Follow up of production orders to meet committed customer delivery dates and alert management proactively when potential misses are foreseen so necessary actions are put in place to avoid impact to the customer.

Responsibilities:

Download SAP system data and prepare reports to follow up on orders by priority and committed material availability dates.Evaluate production schedules to ensure support customer delivery target dates.Ensure that orders lead time is realistic compared to established product family lead-times.Provide daily focus on status of orders escalated, requests for improvement and rush or backlog ordersCommunicate proactively with internal customers and external customers providing status of sales orders and CCPOs.Help control the sequence, execution, and priority of ordersEnsure that unforeseen delays do not impact customer timescalesCreate, analyze and publish weekly delivery metrics and reason for missed orders

Requirements:

Bachelor's degree in supply chain, business topic or industrial engineeringMinimum 3 years' experience working in a supply chain function, production or customer service within a production companyExperience working with an ERP system (SAP preferred)Understanding of manufacturing processesExperience in materials management and production scheduling in a production environmentProficiency with Microsoft Office and experienced database usage/management preferred (Power BI)Effective problem solving, communication and organizational skillsBilingual (English/Spanish) written and verbalSelf-motivated and driver of results