Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Partner Expert, and you will join our Customer Service team in Italy in Vitro Diagnostics in the Service Partner Management function.

As Customer Service Partner Expert, you will focus on managing and optimizing relations with external partners providing services to Siemens Healthineers: you will perform a series of activities to ensure that they provide the expected services with the required level of quality, to meet corporate objectives.

Your role:

Relationship Management:

Establish and maintain strong relationships with all service partnersServe as the primary point of contact for partners to address issues, concerns and inquiriesOffer support and training to partners, ensuring they understand the Service processes and standards required.

Contract Management and performance monitoring:

Negotiate and manage service level agreements (SLAs) and contract with partnersEnsure compliance with contractual obligations Track and analyze partner performance against established KPIsConduct regular reviews and assessments to ensure service quality and efficiency

Collaboration and data analysis

Work closely with internal teams ensure alignment with partner goals.Prepare reports on partner performance, challenges, and opportunities for improvement.Present findings to management and recommend actions based on data analysis.

Invoicing and budget control

Prepare, verify and send invoice statements to partners, ensuring that all information is correct (amounts, product/service items, etc.).Invoice control: Verifies that invoices comply with orders or contracts, ensuring that all items are recorded correctly and that the amount is accurate.

Your expertise:

Bachelor’s degree in business administration, management or a related field. 3-5 years of experience in Partner Management, Procurement and Logistics or a related rolesExcellent verbal and written communication skills to interact with partners and internal stakeholders.Strong negotiation skills to secure favorable terms and conditions with service providers.Good analytical skills to analyze performance data and identify trends or areas for improvement.Strong problem-solving abilities to address challenges that arise with service partners.Good and fluent English in both written and speaking.Able to work independently, as well as an effective team player and respectful of diversity.Good knowledge of MS Office Package (PowerPoint, Excel etc.) and SAP.Agility and flexibility to adapt to changing situations, customer needs and market conditions.Ability to self-planning the work and produce measurable results according to targets.Taking initiatives actively and constructively, showing strong perseverance until objectives are achieved. 

Other requirements: located preferably in Lombardia area.

To find out more about the specific business, have a look at www.siemens-healthineers.com.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.