Country Belgium City BRUSSELS Workplace location BRUSSELS-MULTI TOWER(BEL) Domain Sales Type of contract Regular position Experience Less than 3 years Context & Environment

S24 Benelux (16 FTE’s) / Affiliate of AS24 / Part of the TOTALENERGIES Group 

Growing company and leading the market of automatic distribution of diesel by cards, and tolls 

Business with high financial risk + high turnover figures 

Activities

The Customer Service Officier is responsible for the management of daily operations in the Customer Service. The Customer Service Officier works close together with 2 Sales Representatives. In general he/she is the interface for the different services within the organization and will specialized for commercial and marketing topics.
Size of portfolio of sales representatives : 250 customers 

 

You are in charge of ..  

 

Customers : 

Respond on requests and claims from customers. (telephone 15#/day, mail 20#/day)Contracts & files : check, input, rebates & additional services contracts like Eurovat, Passango, Ecotax,….Marketing actions decided by the Benelux Country ManagerAdministration on « dépassement clients » and « retour Passango », Order of new customer cards and toll.Follow-up portfolio of customers Help - train the customers to use xnet

 

General administration : 

Mails (post) and the e-mails to customers.service-be@as24.comSales support for the sales representativesReporting activitiesBack-up of colleagues (customer service, sales officer)

 

Network : 

Administrative help to Technical Manager.Manual acceptance authorization.Follow up of fraud cases in stations.Resolve cards, tolls issues at distance

 

Candidate Profile Having a high reactivity to satisfy customersHandling good with administration concerning customer filesHelping Management and Sales repDetail-oriented, organizedHaving a commercial feeling in helping customersTeam spiritGood sense of business and figuresDutch / French / English

 

Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.