Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The customer service officer attracts, maintains and retains customers through provision of quality after sales service. He/ she grows our wallet share of existing customer through cross-selling. The job holder is responsible acts as the first point of contact with clients at the branch, manage walk in clients, and give support, answering customer queries and offering guidance.

KEY MEASURABLE GOALS

Account Opening and Account ClosuresAd hoc Statement request processingCheque books – orders and returnATM Cards – Applications and Issuance, usage demos and replacements,Receipt of standing instructionsApplications for drafts, remittances and transfers.Assist customers in applying for all the counter servicesEnquiries and complaints resolutionQueue managementGeneral banking hall managementCleanliness and tidiness of banking hall and ATM areasMerchandise, stationery and notices display

KEY RESPONSIBILITIES

Achievement of branch sales targets and efficiency in service deliveryGood customer-bank RelationshipManagement of attritionIndividual productivity on attainment of sales and service targetsNumber of Referrals and targeted accounts convertedGrowth in depositsCustomer satisfactionCompliance with the bank’s operation requirementsMonitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)Obtain, verify and maintain proper identification of customers wishing to open accounts or make transactions whether directly or through proxy.Adhere to all the due diligence measures when establishing customer relationships as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines

A Temporary employee in the Rest of Africa business.

Provides a service as a temporary employee covering many fields.

Skills

Competencies

Education

Closing Date

17 February 2025 , 23:59

The Old Mutual Story!