Job Title:

Customer Service Officer

Job Description

New year! New Career at Concentrix! 

Make 2025 your best year yet with a career that leverages your outstanding customer service skills. Join Concentrix , a leader in global customer experience solutions, starting 3rd of March 2025 in a brand new account, at our Robina delivery centre.

Concentrix Services Pty Ltd is an award-winning global customer experience solutions company. We are partnering with a brand new client and this role presents an exciting opportunity to get in on the ground floor, develop some industry recognised skills, and accelerate your development.

We are looking for Customer Service Officers, to join our vibrant team, at our Robina delivery centre, working with one of Australia’s top-performing super funds working for real-world impact.
 

What we offer:

Commencement date: 3rd March 2025

Operational Hours: Monday to Friday 7:00AM – 8:00PM

Training: Up to 7 weeks of comprehensive, get RG146 trained!

Pay rate: $27.17 + super, penalty rates & incentives

Location: Full-time onsite opportunities Robina delivery centre

Key Responsibilities:

First point of contact for customer service and account management

Ability to understand individual customer needs and deliver a personalised experience

Support customers through multiple channels. Commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emails

Work across systems and knowledge base to successfully address customer enquiries

Maintain strict confidentiality while dealing with personal and sensitive information

Who are you?

You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must!

Able to demonstrate empathy and understanding of customer emotions and situations.

Tech-savvy and confident using multiple programs & systems

Passionate about customer service and an excellent communicator

Eager to meet targets and KPI’s.

Inquisitive and enjoy problem-solving 

Ability to adapt in a fast paced work environment

What's in it for you?

Permanent employment with career progression

Opportunity to join for the launch team, providing heaps of development opportunities

Exclusive perks and partnership discounts with well-known brands

Supportive team environment

Free Parking & Vibrant office in central Robina

Reward and recognition initiatives

Free Employee Assistance Program (EAP) for you and your family

An exciting role in an award-winning workplace

APPLY NOW! and embark on a rewarding career journey with us at Concentrix! 

*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time

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