ACE Solid Waste, a Waste Connections company, has a position available for a Office Manager at our office in Ramsey, MN! **Responsibilities:** + Lead and develop a team of Customer Service Representatives and Accounting Personnel to foster and maintain high degrees of success while achieving team goals. + Regularly monitor and evaluate team performance to celebrate accomplishments and offer constructive, direct counseling when necessary. + Address escalated customer calls to assist customers in a timely, professional manner. + Review customer accounts to identify errors and coach team members directly on paths to improvement. + Implement department standard operating policies and procedures in conjunction with management to provide team members with the tools needed for success. + Partner with operations and sales departments to encourage a collaborative work environment and address immediate issues. + Oversee and assist billing, accounts receivable, and collections team members’ daily functions. + Utilize company software to gather data and prepare reports that will communicate critical information to team members and management. + Review and approve payroll for the department. + Maintain social media presence and address Google reviews to appreciate and help customers. + Promote Waste Connections core values, which ensure safe workplace practices for all staff members. + Other duties as needed. **Requirements:** + 1-2 years of directly related expertise in administration and customer service + Bachelor’s degree or some college credits preferred + Knowledge of MS Word and Excel + Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments + Organizing and coordinating skills + Knowledge of accounting procedures + Ability to communicate effectively, both orally and in writing + Knowledge of management principles and practices + Knowledge of supplies, equipment, and/or services ordering and inventory control + Ability to analyze and solve problems + Ability to gather data, compile information, and prepare reports + Ability to foster a cooperative work environment Successful candidates are those who seek to thrive in a drug free environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.