Customer Service Liaison (Horticulture) (Based in Vlaeberg)
Merand Corbett & Associates
Provide first tier customer care to all clients on arrival at the site and escalate queries where necessary. Coordinate the sales administration with the internal team. The successful candidate will be a customer focused individual that has strong administration skills.
60% customer, 30% admin and 10% sales
DESCRIPTION:
This position requires the person to be responsible for the following:
CUSTOMER CARE
Answering all website enquiries on email First point of contact to greet new clients in the office and show them around in the nursery Answering the phone in the office and assisting clients with pricing, stock availability and quotations Escalate queries to the Senior Sales Consultant or the General Manager
COORDINATION/ADMIN
Requesting booking dates with operations team (Whatsapp group) Gathering detailed access information and then liaising with operations manager regarding client access questions Informing production and nursery managers about any plant/tree /pest information observed in the nursery Quotes and Delivery notes on OMNI system. Moving of trees in and out of the SOLD warehouse on OMNI Extracting the plant/tree catalogue and price list from OMNI Mark and tag all plants sold to clients. Keep stock up to date in the nursery if client tree choices change and the plants have been marked General stock takes on large trees to check statuses. Forwarding data to stock control administrator
REQUIREMENTS:
Passion for excellence and for customer care Ability to work with clients and operations team Excellent communications skills - Able to read, write and speak in English or Afrikaans Horticultural background (advantageous) Computer literate - including WhatsApp, Outlook, Excel and in-house software Driver’s license
KEY PERFORMANCE AREAS:
People person who loves dealing with clients Self-motivated and driven to succeed Excellent communication and listening skills Taking pride in the work that he/she does Team player who jumps to help and takes responsibility for his/her actions Neat appearance ***Only shortlisted candidates will be contacted***
60% customer, 30% admin and 10% sales
DESCRIPTION:
This position requires the person to be responsible for the following:
CUSTOMER CARE
Answering all website enquiries on email First point of contact to greet new clients in the office and show them around in the nursery Answering the phone in the office and assisting clients with pricing, stock availability and quotations Escalate queries to the Senior Sales Consultant or the General Manager
COORDINATION/ADMIN
Requesting booking dates with operations team (Whatsapp group) Gathering detailed access information and then liaising with operations manager regarding client access questions Informing production and nursery managers about any plant/tree /pest information observed in the nursery Quotes and Delivery notes on OMNI system. Moving of trees in and out of the SOLD warehouse on OMNI Extracting the plant/tree catalogue and price list from OMNI Mark and tag all plants sold to clients. Keep stock up to date in the nursery if client tree choices change and the plants have been marked General stock takes on large trees to check statuses. Forwarding data to stock control administrator
REQUIREMENTS:
Passion for excellence and for customer care Ability to work with clients and operations team Excellent communications skills - Able to read, write and speak in English or Afrikaans Horticultural background (advantageous) Computer literate - including WhatsApp, Outlook, Excel and in-house software Driver’s license
KEY PERFORMANCE AREAS:
People person who loves dealing with clients Self-motivated and driven to succeed Excellent communication and listening skills Taking pride in the work that he/she does Team player who jumps to help and takes responsibility for his/her actions Neat appearance ***Only shortlisted candidates will be contacted***
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